If you forget your username, please call Tech Support phone at: 708-236-2000, Option 9.
If you forget your password, click on the “Forgot?” link on the Sign In page. You will be prompted to enter your Username in the space provided which is usually your email address and click <Submit>. SIO will send you password reset instructions in an email. Please check your SPAM & JUNK folder as reset links tend to be placed in there at times.